I am unable to close the garage door, the motor is on but nothing happens. What should I do?

All garages have a way to manual close if there is an issue with motor or if the alignment of the safety reversing sensors is causing the door not to close. There is a cord with a handle in the middle of the garage door located next to the top of the garage door. Pull the cord and it releases it from the chain to allow you to move it the door manually up or down. Please note that this only works from the inside of the garage. There is a good chance that the door can now be open manually from outside as well. You will want to login to your tenant portal and submit a maintenance request immediately so we can fix the issue and prevent anyone opening the garage.