Maintenance requests are initially vetted by our team, and if they are valid, we will attempt to troubleshoot the issue with your resident. If that process is unsuccessful, we will dispatch the appropriate vendor to diagnose and bid the necessary repairs. If the estimate comes in under your pre-authorized maintenance limit, we will notify you and authorize the repair. If, however, the bid comes in above your limit, we will contact you to discuss your options before proceeding.
So you are aware, it's fairly common for maintenance items to pop up when any new tenant moves in.